This Privacy Policy describes how ChaChing Ecom LLC ("ChaChing Ecom", "we", "us", or "our") collects, uses, and protects information about you when you visit our website, place an order, or communicate with us by email, phone, or text message.
Who we are
- Legal entity
- ChaChing Ecom LLC, a Washington limited liability company
- EIN
- 42-1864615
- Address
- 19115 112th Ave NE, Apt 1-325, Bothell, WA 98011
- Email
- support@chachingecomllc.com
- Phone
- (425) 772-2266
Information we collect
- Contact information you give us — name, phone number, email address, business name, and the details of your inquiry.
- Information you provide directly when you fill in a form, ask a question, or contact customer support.
- Communication records — the content and metadata of emails, text messages, and calls between you and us.
- Website usage information — pages visited, browser and device type, and approximate location derived from IP address, collected through standard analytics.
- Payment information is collected and processed by our payment processor. We do not store full card numbers.
How we use your information
- To respond to consultation requests and provide the services you asked for.
- To respond to your questions and provide customer service.
- To send appointment confirmations, appointment reminders, follow-up messages, and — where you have opted in — text message updates.
- To improve our products, website, and support.
- To comply with legal obligations, prevent fraud, and enforce our terms.
Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services on our behalf — such as customer service platforms, messaging providers, and order fulfilment software — is permitted solely so that they can perform those services for us.
Text messaging originator opt-in data and consent will not be shared with any third parties for any purpose other than delivering the messages you asked to receive.
By providing your mobile number and opting in, you consent to receive text messages from ChaChing Ecom LLC at that number. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance. Our complete messaging terms are in our Terms of Service.
How we share information
We do not sell your personal information. We share information only in these circumstances:
- Service providers who process information on our behalf under contract — payment processors, shipping carriers, messaging and email providers, and customer support tools — and only to the extent needed to perform that service.
- Legal requirements — when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of ChaChing Ecom LLC, our customers, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
Data retention
We keep personal information only as long as needed for the purposes described above, or as required by law, after which it is deleted or de-identified.
How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices and rights
- Text messages: reply STOP to any message to opt out at any time.
- Email: use the unsubscribe link in any marketing email.
- Access, correction, and deletion: email support@chachingecomllc.com to request a copy of the personal information we hold about you, to correct it, or to ask us to delete it. Residents of certain states, including California and Washington, have additional rights under applicable law, and we will honor verified requests as required.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
Third-party links
Our website may link to sites we do not operate. We are not responsible for their privacy practices, and we encourage you to read their policies.
Changes to this Policy
We may update this Policy from time to time. The revised version takes effect when posted on this page, and the "Last updated" date above will change.
Contact us
ChaChing Ecom LLC
19115 112th Ave NE, Apt 1-325
Bothell, WA 98011
Email: support@chachingecomllc.com
Phone: (425) 772-2266